Privacy Policy

1. Information We Collect

We collect only the minimum required to process your order and support you:

• Full name (optional – warmer communication)
• Phone number (required – confirmation & delivery)
• Chosen protocol level
• Basic technical data (IP, device/browser – security only)

No card details, no ID documents, no email unless provided, no location, no health data. No advertising cookies, no third-party trackers, no data selling.

2. How We Use Your Information

• To verify and complete your order
• To deliver digital materials (harmony sessions + wave guide)
• To respond to questions and provide help
• To prevent fraud and secure the platform
• To generate anonymized statistics for service improvement

3. Storage & Security

• Encrypted servers compliant with UK GDPR
• Retained up to 12 months or until deletion requested
• TLS 1.3 encryption on all connections
• Regular security audits
• Protection against unauthorized access or breaches

4. Cookies

Only essential cookies required for site functionality (forms, navigation). No analytics, advertising or third-party trackers.

5. Your Rights

You can request access, correction or deletion of your data at any time — free, within 30 days. Email support@viraharmony.co.uk. You may also complain to the ICO.

6. Contact

VIRA HOMES LTD
12 London Road
Morden, England SM4 5BQ
Tel: +44 121 246 8899
Email: support@viraharmony.co.uk

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